Our Services
Here at Bitwind Technologies, we also offer top-class customer support and operation enrichment services which complement our hardware to ensure that our customers can experience holistic improvements in terms of customer experience, payment processing, business optimisation, and marketing outreach.
With each category specialised to optimise their respective sector, our consultancy services are divided into four categories which are:
Our Services
Here at Bitwind Technologies, we also offer top-class customer support and operation enrichment services which complement our hardware to ensure that our customers can experience holistic improvements in terms of customer experience, payment processing, business optimisation, and marketing outreach.
With each category specialised to optimise their respective sector, our consultancy services are divided into four categories which are:
Customer Support
Tech Support
For troubleshooting any technical errors that occur, be it from our hardware or perhaps third-party equipment or software which may have integration issues which we can rapidly resolve.
Installation and Maintenance Support
For ensuring every piece of hardware is properly installed and maintained so that it lasts for many years to come. Our team is ready to provide customers with the necessary setup needed for things to run perfectly immediately.
Customer Support
Tech Support
For troubleshooting any technical errors that occur, be it from our hardware or perhaps third-party equipment or software which may have integration issues which we can rapidly resolve.
Installation and Maintenance Support
For ensuring every piece of hardware is properly installed and maintained so that it lasts for many years to come. Our team is ready to provide customers with the necessary setup needed for things to run perfectly immediately.
Payment Advice
In an era where physical cash or fiat is the primary means of payment, our payment advice service is designed to support 3rd party gateway payment methods such as e-wallets, banking, credit cards, and more to cater to the different payment preferences of every customer.
With Payment Advice, customers can expect support and integration for payment methods such as:
E- Wallets
Which are gaining popularity, especially since the push for contactless payment during the pandemic. We can ensure that your live streaming slot systems are integrated to support the latest local e-wallets.
Banking & Credit Cards
Which remains as one of the more prevalent means of cashless payment. Customers can leverage on our payment team’s expertise to ensure that their casino and live slot machines meet the financial regulatory requirements necessary to accept local cards as payment methods.
Cryptocurrencies
Which touts itself as the money of the future! More customers are relying on cryptocurrencies as means of payment and we can also make the necessary adjustments to ensure that your casino tables and live streaming slot machines will be able to accept today’s popular cryptocurrencies such as Bitcoin, Ethereum, Tether, and more
Payment Advice
In an era where physical cash or fiat is the primary means of payment, our payment advice service is designed to support 3rd party gateway payment methods such as e-wallets, banking, credit cards, and more to cater to the different payment preferences of every customer.
With Payment Advice, customers can expect support and integration for payment methods such as:
E- Wallets
Which are gaining popularity, especially since the push for contactless payment during the pandemic. We can ensure that your live streaming slot systems are integrated to support the latest local e-wallets.
Banking & Credit Cards
Which remains as one of the more prevalent means of cashless payment. Customers can leverage on our payment team’s expertise to ensure that their casino and live slot machines meet the financial regulatory requirements necessary to accept local cards as payment methods.
Cryptocurrencies
Which touts itself as the money of the future! More customers are relying on cryptocurrencies as means of payment and we can also make the necessary adjustments to ensure that your casino tables and live streaming slot machines will be able to accept today’s popular cryptocurrencies such as Bitcoin, Ethereum, Tether, and more
Business Module
Greater technology serves to bring greater profit which is where our business module service comes in. Assisting in optimising casino profitability, our business module service brings additional revenue from direct sales or partnerships with other groups for mutual benefits. With Business Module, customers can expect services such as:
Partnerships
Which encourages mutual cooperation between offline and online live streaming casinos to create a strong economic bond while utilizing our products. From there, land-based casinos can continue to operate their machines while leveraging on live streaming casino to generate additional sources of revenue. Likewise, online casinos can be integrated with the machines and tables of land-based casino to provide a more realistic and interactive experience for their players.
Marketing Consultancy
Focused on creating bigger brand presence and awareness, our marketing consultancy can provide a boost to various casino initiatives from product launches to player retention programs by providing helpful advice regarding systems and marketing strategies based on our track record in the industry.
With Marketing Consultancy, customers can expect services such as:
Email Marketing
Which utilises email marketing to reach more customers, be it active or inactive, and create personalised and targeted emails to create interest for that specific customer.
Loyalty Program
Which aims to keep existing customers happy and willing to return many times over by creating or enhancing existing casino loyalty and player retention initiatives within the casino and to find out what works best in keeping players engaged.
Data Analysis
Which uses existing data from previous marketing campaigns, we can run performance analysis to determine which players to invite, the financial costs to run certain campaigns, review points and gift redemptions from your database and determine the necessary changes to improve existing and future marketing campaigns in an intelligent and business savvy manner, leading to an increase in revenue.